HARDWARE TECHNICIAN | International
The Computer Hardware Technician performs varying degrees of problem determination and resolution of desktop hardware and software problems through the effective use of available technical resources.
Duties & Essential Job Functions:
Establishes and upgrades systems by installing and repairing hardware and peripherals.
Maintains installation records by logging procedures and equipment used.
Identifies, analyzes and resolves issues by consulting with users and observing results.
Improves system performance by investigating current environment; integrating standard solutions.
Maintains quality service by establishing and enforcing organization standards.
Performs other related duties as assigned.
Required Education & Experience :
High school degree required
2-4 years of hands-on technical experience
Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience.
Bachelor’s degree or Electronics training equivalent to at least 2 years of technical institutes, polytechnic and/or military technical school/universities and/or applicable related technical experience
Active directory/exchange server and operating systems knowledge
A+ certification a plus
Specific manufacturer certification as required, i.e. EMC, Dell, Cisco, Microsoft, Apple, Unisys. COMPTIA certifications, and NETWORKPLUS and for legacy products, must have current product training
Knowledge of client specific internal procedures and service delivery requirements.
Advanced degree of knowledge of hardware and software including Unisys/Microsoft/Network operating systems and advanced troubleshooting capabilities on software and hardware problems including DTS, Legacy systems, storage systems and interconnectivity problems
Ability to test and certify mainframes and/or servers with associated peripherals
using mechanical capability and an understanding of ESD procedures
Client and/or governmental clearance may be required Microsoft Server Certified Professional Certification and/or CCNA Certification is an added advantage.